Return & Exchange Policy
At Super Power IT Consultant, we specialize in providing digital services and payment solutions; therefore, our policy focuses on refunds for services rendered rather than traditional physical returns or exchanges.
Policy for Refunds on Services
Since our core business involves the sale of specialized digital and professional IT consulting services, refunds are managed under the following conditions:
| Service Category | Eligibility | Conditions |
| Custom IT Consulting Projects | Case-by-Case Review | If a project is canceled before substantial work has begun (e.g., initial strategy or discovery phase), a full refund may be issued. If work has already commenced, a partial refund will be calculated based on the percentage of the work completed. |
| Digital Products & Software Subscriptions | Full Refund (7-Day Window) | A full refund may be granted only if the product or service is defective, fails to function as intended, or is not as described, and the request is made within 7 days of the purchase date. |
| Monthly/Annual Retainers | Prorated Refund | If a retainer is terminated early, a prorated refund will be issued for any unused portion of the service period, provided the termination aligns with the terms outlined in the client service agreement. |
| Completed Services | Non-Refundable | Once a specific IT deliverable (e.g., software module, final report, or completed integration) has been officially approved and delivered to the client, the payment for that service becomes non-refundable. |
Exchanges (Service Upgrades/Downgrades)
As we do not deal with physical goods, “exchanges” typically refer to modifications, upgrades, or downgrades to existing service plans or subscriptions:
- Upgrades: Service upgrades are immediate. You will be charged the prorated difference for the current billing cycle, and the new, higher rate will take effect on your next scheduled billing date.
- Downgrades: Service downgrades will take effect at the start of your next billing cycle. No partial refunds will be issued for the current active cycle.
General Refund Requirements
For all refund requests, the following requirements must be met:
- Time Limit: Requests must be formally submitted within the specific timeframe mentioned above or as outlined in your individual service contract.
- Proof of Purchase: You must provide the original transaction ID and proof of purchase from the Super Power IT Consultant platform.
- Non-Refundable Fees: Payments for setup fees, third-party licensing costs, or domain registrations are typically non-refundable.
How to Request a Refund
To initiate a refund or discuss a service modification, please follow these steps:
- Submit a Request: Contact our support team via email at
baxi70855@gmail.com. - Provide Details: Include your name, company name, the service name, the purchase date, your Transaction ID, and a detailed explanation of the reason for the request.
Once approved, refunds may take 3 to 5 business days to process and reflect on your original payment method.